Google is the uncontested market leader in digital advertising, with 37% of the market share, followed by Facebook in a distant second. As a result, whether you run an eCommerce store or any other type of product-based business, you may need to use Google Ads.

With that said Google Ads takes regulatory requirements as well as user safety very seriously. As a result, advertiser actions that endanger Google’s users or partners may result in account suspensions.

Here we will look at the reasons for the disputed Google Ads charge and how to fix account suspension because of the same. 

What is Disputed Google Ads Charge?

Your account may be suspended in terms of disputed charge for one of the following reasons:

Abuse of promotional codes: Your account may be suspended if you try to sell promotional coupons or use more than one promotional code on the same account. See the country-specific terms and conditions for promotional codes for more information.

Requesting a chargeback: Your account may be suspended if you urge your bank or credit card issuer to reverse a charge made against a lawful Google Ads balance (also known as requesting a chargeback).

Suspicious payment behaviour: If we discover suspicious or fraudulent payment activity on your account, we may limit or suspend your account’s spending power.

Overdue balances: If you have one or more overdue balances on your account, it may be temporarily suspended.

Account suspension due to disputed Google Ads charge 

Any violation of a Google Ads policy regarding billing and payment-related charges can result in your account being suspended. If an advertiser violates a Google Ads advertising policy, Google Ads will send a notice outlining the policy infringement and any remedial action that might be taken to comply. 

At that point, the advertiser will have the option to clear the disputed payment following the policy and if they do not believe they have broken the policy, to explain why they do not believe they have by the way of appeal. 

 This notice will be given at least 7 days before the suspension is implemented.

Fixing account suspension due to disputed charge

To fix your suspended account due to suspicious activity, here is what you can do:

In case of suspension due to one or more unpaid balance

Sign in to your Google Ads account > Then Click the tools icon > Under “Billing” choose Summary > Click Make a payment. 

By using the Google Ads troubleshooting tool 

Apart from the method mentioned above, you can use this account troubleshoot tool by Google Ads.

1. Fix account suspension.
2. A step-by-step form will guide you through your Google Ads disputed charge suspension-related issue. 

Submit an Appeal

In case you think the forced suspension is incorrect you can submit an appeal. 

Please note that you do not make any new accounts during this process as Google will suspend them also. 

We hope this helps you understand the issue and use Google Ads more efficiently. In case of further queries, you can always contact the Google Ads customer support team. 

Note: Hope you found the information useful on why Google ads suspended. For more such enlightening bits, keep following our blog. Thanks for reading!

In case you want further help our Google Partner Team can help you restore your Google Ads account and If you have any further questions regards to suspension due to Suspicious Payment Activity, you can contact our Google ads suspended team.