Alert Communications Call services
Looking for professional call services? Learn how Alert Communications can help your business.
Alert Communications Call services
Respond to each call.
Being in the legal field, you are aware that divorces, DUIs, and auto accidents don’t always occur from Monday through Friday between the hours of 9 and 5. Unexpectedly, a potential customer may need legal services and make a significant call. No matter when the calls come in, our understanding and well-trained intake specialists and attorney answering service staff are available to take your call when you are unable to.
Real-time call routing and transfer
Our phone answering service’s live transfer feature transfers the caller to you or a specific member of your staff, ensuring that you never miss an emergency. Additionally, you won’t have to waste time returning calls that can wait till you return to work. Calls marked as “non-urgent” are sent to our live intake specialists, who are prepared to offer your new and current clients the knowledgeable and compassionate care they deserve.
Alert Communications’ live
Alert Communications’ live answering service is a legal only call center that handles leads, current clients and intake for attorneys and legal marketing agencies in every practice type.
We pride ourselves on customer service where we customize phone calls and client intake, and are open 24/7/365, acting as an extension of your law firm-resulting in the highest client satisfaction and lowest lead-loss possible.
How It Works
1We handle your incoming calls and leads
Your legal firm’s incoming calls or web leads go straight to us and are handled just as your firm’s legal professional or law office staff would. Having a reliable attorney answering service can be the difference between converting a prospective client and a missed call. Our after hours answering service ensure you never miss an important call.
2We follow up, quickly
Alert Communications’ legal intake specialists answer phone calls within 3 rings and follow up on web leads in 2 to 5 minutes based on your firm’s customized call flow or intake form.
3We process all information and hand it to you
Our legal answering services confirm the qualified lead and connect callers directly to you and/or your firm, push contact info to your CRM or case management system, send to voicemail and more. All customized to your firm’s legal services process.
4Report, analyze, improve
Stay up-to-date with customized reporting on your phone call and lead intake process with our law firm answering service. Know your call volumes, marketing ROI and other important stats from our live receptionist to improve intake and increase revenue of your legal practice.
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Disclosure: We are an independent Alert Communication Affiliates, not an employee. We receive referral payments from Alert Communication. The opinions expressed here are our own and are not official statements of Alert Communication.