Alert Communications Live Chat and text
Streamline customer interactions with Alert Communications’ live chat and text. Improve responses.
Alert Communications Live Chat and text
Engage with Clients Who Avoid the Phone
Use our human-powered live chat solution and text services to convert website traffic into new cases and stay in touch with clients wherever they are and whenever they need you. With Alert, there is always a live chat agent ready to answer client queries, handle appointment booking, and qualify leads. Live chat options and text can generate conversion rates of up to 20%.
Boost Conversion Rates
Incorporate call services to arrange for real-time conversion, scheduling, enhanced customer satisfaction, and a direct connection between qualified prospects and a live intake specialist. Legal chat and text services have been demonstrated to boost conversion rates by up to 40% when combined with call responding.
Alert Communications’ live
Alert Communications’ live answering service is a legal only call center that handles leads, current clients and intake for attorneys and legal marketing agencies in every practice type.
We pride ourselves on customer service where we customize phone calls and client intake, and are open 24/7/365, acting as an extension of your law firm-resulting in the highest client satisfaction and lowest lead-loss possible.
How It Works
1We handle your incoming calls and leads
Your legal firm’s incoming calls or web leads go straight to us and are handled just as your firm’s legal professional or law office staff would. Having a reliable attorney answering service can be the difference between converting a prospective client and a missed call. Our after hours answering service ensure you never miss an important call.
2We follow up, quickly
Alert Communications’ legal intake specialists answer phone calls within 3 rings and follow up on web leads in 2 to 5 minutes based on your firm’s customized call flow or intake form.
3We process all information and hand it to you
Our legal answering services confirm the qualified lead and connect callers directly to you and/or your firm, push contact info to your CRM or case management system, send to voicemail and more. All customized to your firm’s legal services process.
4Report, analyze, improve
Stay up-to-date with customized reporting on your phone call and lead intake process with our law firm answering service. Know your call volumes, marketing ROI and other important stats from our live receptionist to improve intake and increase revenue of your legal practice.
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Disclosure: We are an independent Alert Communication Affiliates, not an employee. We receive referral payments from Alert Communication. The opinions expressed here are our own and are not official statements of Alert Communication.