Legal Answering Services + Intake For Increased Revenue
Capture every lead and never miss a client with
24/7/365 availability.
Law Firms
- Maximize marketing dollars and never miss important calls or web inquiries from a prospective client or existing client with live 24/7/365 coverage.
- Our bilingual customer service office staff or virtual receptionist acts as an extension of your law firm—in both English and Spanish.
- All data collected directly into your CRM or case management system, to improve workflow and increase revenue.
Legal Marketing Agencies
- Inbound calls answered in 3 rings or less with customized legal intake processes in place.
- Immediate web lead response by text message or phone to maximize conversions.
- Qualify leads and deliver results by email, warm transfer, appointment setting or by signing a new client.
Alert Communications’ live
Alert Communications’ live answering service is a legal only call center that handles leads, current clients and intake for attorneys and legal marketing agencies in every practice type.
We pride ourselves on customer service where we customize phone calls and client intake, and are open 24/7/365, acting as an extension of your law firm-resulting in the highest client satisfaction and lowest lead-loss possible.
How It Works
1We handle your incoming calls and leads
Your legal firm’s incoming calls or web leads go straight to us and are handled just as your firm’s legal professional or law office staff would. Having a reliable attorney answering service can be the difference between converting a prospective client and a missed call. Our after hours answering service ensure you never miss an important call.
2We follow up, quickly
Alert Communications’ legal intake specialists answer phone calls within 3 rings and follow up on web leads in 2 to 5 minutes based on your firm’s customized call flow or intake form.
3We process all information and hand it to you
Our legal answering services confirm the qualified lead and connect callers directly to you and/or your firm, push contact info to your CRM or case management system, send to voicemail and more. All customized to your firm’s legal services process.
4Report, analyze, improve
Stay up-to-date with customized reporting on your phone call and lead intake process with our law firm answering service. Know your call volumes, marketing ROI and other important stats from our live receptionist to improve intake and increase revenue of your legal practice.
Testimonials
“By working together with Kim Starr and his team of absolute professionals we were able to revolutionize the Mass Tort Legal Intake Industry. Our proprietary scripts coupled with agent training stressing empathy and compassion has led to impressive results that only Whitehardt Clients are receiving. I often tell Clients that Legal Intake is like a golf swing; some days you are struggling to make Par and some times you feel like Tiger Woods, but with Alert Communications we play a “scratch” game every day!!!”
“The Numbers are striking. We switched to Alert Communications in April 2014 and since then we have seen an increase in “cases opened” in the amount of 47%. The biggest help has been in getting competent and quick help with Spanish-speaking callers. All of their services are so much better than we had before. We are just simply very grateful for what Alert Communications does for us.”
“I don’t want to deal with the headache of how my business is getting to me, I just want to make sure that business is coming in and that my clients are being taken care of. I trust Alert Communications whole heartedly and highly recommend them!”
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Disclosure: We are an independent Alert Communication Affiliates, not an employee. We receive referral payments from Alert Communication. The opinions expressed here are our own and are not official statements of Alert Communication.