Case studies / Legal
AI intake agentThe same eight questions. Every single lead.
Vaziri Law is a Los Angeles personal injury firm built on contingency: they only get paid if a case is worth taking. Now every inbound lead runs through the firm's own qualifying script before anyone on staff picks up the phone.
Volume without a filter is just noise.
Contingency work means every case has to clear a real bar before it's worth the firm's time: a valid injury, within the statute of limitations, in a jurisdiction they cover, with fault that isn't self-inflicted.
Inbound leads don't arrive pre-sorted. Depending on what the ads are driving that week, a meaningful share never should have reached intake at all.
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Everything went through the same manual process
Every inquiry got worked the same way regardless of whether it belonged there, and the ones that didn't qualify were usually only discovered after someone had already spent time on them.
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The bar moved depending on who was asking
Eight questions applied by a person across a busy week aren't applied identically every time. A Monday case and a Friday case could clear different bars without anyone intending it.
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Screening time isn't billable time
On contingency, every hour spent qualifying a case that was never viable is an hour not spent on one that was.
The firm's own script, run on every lead.
A conversational AI agent on Vaziri Law's SMS line, trained on the firm's exact qualifying criteria: not a generic checklist, their own script, question for question. It doesn't replace the intake team. It runs ahead of them.
Asks
Runs every lead through the same eight questions: case type, date of injury, location, treatment, injury type, fault, prior counsel, documentation.
Holds the line
Applies the same bar to every single lead, no skipped question, no inconsistency between a Monday case and a Friday one.
Sorts in three tiers
Qualified, Potentially Qualified, and Disqualified, genuinely ambiguous cases get flagged for human judgment instead of a forced yes or no.
Hands off ready
Intake only sees leads that have already cleared the script, ready to work, not to screen.
Same setup investment as our other SMS deployments, applied here to the firm's own intake logic instead of a product catalog. Lead volume moves with ad spend, but the cost of screening every one of them doesn't move with it.
Exhibit A: the qualifying script.
This is the actual logic the agent runs: Vaziri Law's own criteria, reproduced exactly as the firm uses it.
What type of case do you have?
Routes the remaining questions: the follow-ups differ by case type.
When did the injury occur? Provide the exact date.
Where did the incident happen?
Did you receive medical treatment within 30 days of your injury? If yes, can you share the records?
What type of injury did you sustain?
Was someone else at fault for your injury?
Have you already hired an attorney for this case?
Was a police report or incident report filed?
What went into it.
Three of our services, on one deployment.
What does your intake ask on every call?
If you have a qualifying script, we can run it. If you don't, that's the more useful conversation: most firms discover their bar moves depending on who's asking.
Setup from $750 · One-time payment · Your script, your criteria