Getting your Google Ad account suspended can be a cause of worry. This necessitates talking about the ways you can fix this issue.
This is why, ahead we’ve delved into this topic to help you resolve the suspension issues and get back your campaign running!
What is meant by Google Ads policy account suspension?
So how exactly does suspension works?
Well, as Google believes in providing a healthy ecosystem for the users, it has a set of Terms & Conditions and Google Ads policies, which prohibits content it feels does not create a suitable environment for the advertising platform.
This is why, on evaluation, if your account attracts any violation, a warning 7 days before your account suspension will be sent via notification outlining the policy infringement and any remedial action that might be taken to comply.
However, in case of an egregious violation, your account will be suspended immediately without prior notification.
How to fix suspended Google Ad account
Here’s what you can do if your account has got suspended or you missed the 7 days suspension notice.
In case of suspension due to Billing and payment issues
Google takes promotional code abuse seriously. In the same way, if a user reverses a charge that was paid against a legitimate Google Ads Balance, then the account may be suspended. In the former situation, the only solution is submitting an appeal, whereas in the latter you can either make a payment or submit an appeal.
Apart from the above Google suspends accounts due to suspicious or fraudulent payment activity as well and you can submit an appeal for rectifying the error.
Finally, if your account has one or more unpaid balances, it may be suspended and you can either submit an appeal or make payment in Google Ads.
In case you want further help our Google Partner Team can help you restore your Google Ads account.
In case of Temporary suspension & or due to violation of Google Ad grants policy
If an unauthorized user is accessing your account, the account may be suspended. You can fill this form to run ads again. Also if the Google Ad grants policy doesn’t comply, then suspension ensues. Do read the program policies to see if you can request reactivation.
Suspension due to age requirements
You should be reportedly 18 or older to legally use Google Ads. In case you have mistakenly entered age below 18, here is what you can do:
- Go and Log in to your Google Ads account.
- Then click the link to validate your genuine age by giving official paperwork or making a minor credit card purchase.
- You can Request age verification after which the Google Ads team will verify your real age and regain access to your account.
Fixing suspended account through troubleshooting tools
Apart from the methods mentioned above, you can use this account troubleshoot tool by Google Ads.
- Click the link
- Sign in to your Google Ads account.
- A step-by-step troubleshoot will guide you through your account suspension-related issues.
Note: If your account has been suspended and you are eligible for a refund, you can always cancel your Google Ads account and get your money back.
This is all from our side. We hope the information helps in dealing with the Google Ad suspension issue. You can always contact our Google Ads Partner Support team to restore your Google Ads account.