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CallRail for Musicians

Meet the new Lead Center.

If your business relies on quality customer conversations, you need CallRail. Match inbound calls, text, forms, and live chats to your marketing campaigns to finally learn what’s working and what’s not.

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Call Rail Lead Center

Robust call management functionality

You’ve already been using Lead Center to take and place phone calls and texts. With the new Lead Center, you can do that and more, like:

Setting up teams of agents to route specific calls to
Having callers wait in a queue (with hold music) to speak to someone rather than just sending them to voicemail or the next step in your call flow
Transferring calls to another agent when needed (like in the case of an escalation) or to make sure the callers speak to the best agent suited to handle their needs

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Enhanced quality assurance and coaching tools

If you’re just tracking inbound calls, you’re only getting part of the story. The new version of Lead Center lets you in on the other half by automatically recording outbound calls. And with the past version, you could only monitor phone calls. But with the latest version, you can join live calls to offer agent support or privately say something that only the agent can hear.

New mobile experience built for remote work

It’s safe to say that remote work is here to stay. You and your team need something that can help you stay connected on the go. With the Lead Center mobile app, now you can. Through the app, you can make, take, and respond to calls. You can even see all incoming, active, and recent calls in the inbox. And let’s not forget about MMS (MMS is not available in HIPAA plans) and short message (SMS) texting capabilities. Those will be included soon.

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Check this out!

Add Lead Center to unlock the complete CallRail Platform.

With lead center, you can cell, text and chat from one easy-to-use form inbox. Combined with our Analytics Suite, you’ll also have the real-time visibility to know which marketing sources are making your phone ring.

10 Local Numbers
1,000 Form Submissions
10,000 Transcription Minutes
Unlimited Softphone Minutes
Unlimited SMS Text Messages

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CallRail was started by a small business owner and now serves 150,000 small businesses just like him.

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Disclosure: We are an independent CallRail Affiliates, not an employee. We receive referral payments from CallRail . The opinions expressed here are our own and are not official statements of CallRail or its parent company, CallRail LLC.